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Customer Service
Contact Us
Email us and we will get back to you as soon as we can.
How to reach us
We handle every message by email rather than by phone, so each one gets proper attention. Email us at [email protected] and we will reply as soon as we can.
To help us sort your query first time, include:
- your order number
- the email address you used when you placed the order
- your name
- a photo if something arrived damaged, faulty, or missing
Ordering for a group, a school, or an event? Email us before you order. We offer discounts on big group orders.
Before you email
Quick answers that might save you a wait
Order confirmation emails
Your confirmation email can take 2 to 3 hours to arrive. Search your inbox for "Morphsuits" and check your spam or junk folder. If nothing has arrived after that, email us with the address you used at checkout.
Tracking your order
Tracking emails come from the carrier, not from us, and can take up to one full working day after your order ships. Search your inbox for "Morph". You can also track your order on our site with your order number and email address.
We do not process orders at the weekend, so an order placed on Friday afternoon ships on Monday. Cut-off times and delivery estimates for your area are on our delivery page.
Returns and refunds
We accept returns for a refund within 30 days of your order date, as long as the item is unworn and in its original packaging. You send it back by a tracked service at your own cost. The returns address and form are on our returns page, so please read it before you email.
Once your parcel reaches our warehouse, a return takes up to 10 working days to process, then the refund takes a further 5 to 7 working days to reach your card.
Sizing
Morphsuits are sized by height and weight, and every other costume has its own size chart on the product page. If you are between sizes, choose the larger one. Our size guide covers every range, with how to measure.
Changes and cancellations
Changed your mind? Email us straight away with your order number and ask us to cancel. We move quickly, so once an order has been picked and packed in the warehouse we may not be able to stop it.
We do not run direct exchanges. Return the original for a refund and place a new order, so you get the costume you want without waiting for the return to clear.
Damaged, faulty, or missing items
Check the Product Includes line on the product page first, because accessories shown in a photo are sometimes sold separately. If something is damaged, faulty, or missing, email us within 30 days of your order date with your order number and a photo of what arrived, and we will put it right. Do not send anything back until you have heard from us.
Email us
The button opens a new email in your email app, or copy the address into any email service. Include your order number and we will take it from there.
Still looking for an answer?
Our help pages answer the questions we get asked most, from sizing and delivery times to returns and how to wear a Morphsuit.
We make your best times better.
