Frequently Asked Questions
How do I make a purchase on morphsuits.com.au?
Shopping at Morph Costumes is very simple.
We've designed our websites to work on all devices whether you are surfing on your mobile, tablet or using your desktop or laptop computer. Either browse by costume category using the top navigation links, or search for a product in the search box. Once you have found an item, select the colour and/or size if applicable, and then click on 'ADD TO BASKET'.
Click on the basket to review the products selected. Items can be removed from the basket by clicking the cross next to the item, or quantities can be changed by correcting the quantity and 'updating basket'. To continue shopping just click on 'continue shopping'.
Click on 'CHECKOUT' to proceed with your order.
Do I need an account to place an order?
Not at all but you are able to create an account once you've placed an order so that you can track your order, review past orders, save address details, and manage email preferences.
How do I cancel an order?
If you have changed your mind or placed an order by mistake please visit our Contact Us page and select 'Cancellations' from the dropdown menu for useful information and details of how to request a cancellation. Please note that if your order has been picked and processed by our warehouse, it may not always be possible to cancel.
What do I do if my purchase develops a fault?
Morphsuits and Morph Costumes are quality. We have spent a long time on the design and development of our costumes so the quality of the suit meets your high expectations. In the unlikely event that you encounter a product fault, please drop us an email via Contact Us page remembering to include your order number and a description of the problem.
I want to place an order for a gift. Will my purchase have a price sticker or will the value of the goods appear on the packing slip?
No, the product packaging will not be priced and the packing slip does not include any price details.
Do you offer discounts?
Yes, we offer bulk discounts of 10% when you place an order of more than 5 costumes. In order to receive this, please contact us before placing your order. If you are looking to place a very large order, please contact us for more discount options.
Track my order?
Your tracking information will be automatically emailed to the address you entered during the checkout process once it is available. Please remember to check your spam/junk folder. If you don't receive this, please contact us and we can send it through to you manually.
How much do you charge for delivery?
Please see our Delivery in Detail Page for a full list of our Delivery services and costs.
Do you deliver outside of Australia?
The morphsuits.com.au website only delivers to mainland Australia (sorry New Zealand, we can't ship to you)
Can you deliver to an address that is different from my billing address?
Yes. When you get to the checkout you are able to input a different delivery address.
When will you debit my account?
Your account will be debited when you place your order.
Can I get a VAT invoice for my order?
Yes. Your dispatch email can be used as a VAT invoice/receipt. It has all the relevant information on it. If you require a more detailed invoice for business purposes, please contact us.
How do you ensure the security of my details?
All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else.
How long will it take to receive a refund from returned products?
Refunds should be processed and show on your original payment method within 10 days of our warehouse receiving and processing your returned parcel.
What do I do If my order arrives damaged or is faulty?
In the unlikely event that your order arrives damaged or is faulty, please drop us an email via Contact Us page remembering to include your order number, a description and photo of the problem. Please do this before sending anything back to us.
What are cookies? Why must I enable them in my Browser?
I do not know what size to order, what do you recommend?
All products on our website have a size guide to help you choose. You can view the size guide by clicking the small red button that sits above the size selection dropdown menu on each individual product page.
How do I wash or care for my costume?
Please refer to the back of the packaging for wash care instructions as it will vary by the individual costumes and their fabrication. To stay on the safe side, hand wash or sponge clean the costumes and always remember to remove any mobile device from the costume prior to washing. Do not put any pop-up costumes in the washing machine
How to wear a Morphsuit?
Wear with pride, relish being the centre of attention and Morph on!
What to wear under a Morphsuit?
You can wear what you like under your Morphsuit, but it is best generally to wear tight underwear. You can wear regular boxers or briefs if you like, however if they are too baggy then the crumples will be visible and might make your Morphsuit look a bit weird. If you are a little self-conscious about feeling a bit exposed in a Morphsuits, we'd simply recommend doubling up on your underwear.
Can you zip up the Morphsuit yourself?
Yes. There are actually two zippers on authentic Morphsuits which makes it much easier to fasten. As long as you can touch your neck with your hand then you pull one zip from the top of your head down to the back of your neck and then the second zip from the middle of your back up to the back of your neck. Having two zippers makes it really easy to zip up yourself.
Is it hard to breathe in a Morphsuit?
No it is really easy to breathe in a Morphsuit. In fact lots of people run marathons in Morpshuits and play sports in them. Because authentic Morphsuits are made using a high quality material and incorporate a special 4 way stitch they are easy to breathe through.
Is it hard to see through a Morphsuit?
No. You can still see through your Morphsuit easily because we use a very special drop-stitch technique with tiny holes that you can see through, breathe through and drink through (but no one can see in).
Can I drink through a Morphsuit?
The Morpshuit is thin, totally breathable and will let you pour your drink (water we presume) straight through it! But it is not so great when liquids go the other way, so go easy on the on the Lambrinis!
Can I swim in a Morphsuit?
Not unless you enjoy the sensation of being waterboarded. Joking aside please DO NOT attempt to swim in a Morphsuit, it is not a safe thing to do.
How to put on a Morphsuit?
To put on a Morphsuit is simple; Start by putting your feet in first and then pull up filling the arms spaces when you are good and ready. Finish by pulling the hood over your face and the look is complete. A Morphsuit has a double zip up the back so you can do the whole thing yourself..depending on how flexible you are!
What do you mean when you describe the costumes as "pop up"?
Some of our costumes are made with metal or plastic wires in the frames which give them great structure and impact. By making these costumes with wire edges it enables a really great shape to the costume which is strong yet flexible and gives you the maximum visible impact. The costume comes folded down but instantly pops up into shape which means you are instantly ready to party. The fact that they are pop up means that they come packaged in a convenient size and means they are easier to fold down and store in your cupboard for the next time you want to wear the costume.